Refund and Cancellation Policy

Last revised: September 6, 2026

This Policy explains how to cancel a subscription, when amounts are refunded, and how the charge appears to you. It applies to subscriptions and to one-off credit purchases.

1. Right of withdrawal (7 days)

You may withdraw from the purchase within 7 (seven) calendar days of payment, under article 49 of the Brazilian Consumer Protection Code (Law 8.078/1990), which applies to contracts entered into outside business premises.

Within that window, cancellation is immediate and the amount paid is refunded in full. No justification is required. The request is processed as soon as you cancel in the app, with no human intermediation.

2. Cancellation after 7 days

After the withdrawal window, you may cancel at any time and the next cycle is not charged. Access remains active until the end of the period already paid for.

There is no automatic pro-rata refund of the current period, because the service remains available until its last day. We do, however, assess requests sent to support@bossacompanion.com in these cases:

First subscription: full refund within 30 days of the initial payment, regardless of use, as a trial courtesy;
Renewals and other periods: refund where credit consumption in the period is 200 or fewer;
Standalone credit packs: refund within 30 days, provided no credit from the pack has been consumed;
Fraud or breach of the Terms of Use: the request may be refused.

3. Credits already used

Credits purchased and not yet used are refunded together with the refund, when it occurs within the window in item 1 or under one of the criteria in item 2.

Credits already consumed are not refunded, as they correspond to content already generated and delivered to you.

Character creation credits follow the same rule, with two exceptions in your favour: the credit comes back automatically if the creation fails because of an error on our side, and once per day if you give up in the middle of a creation.

4. Incorrect charges, duplicates and technical failure

At any time, regardless of the window above, we refund in full:

duplicate charges;
charges made after cancellation took effect;
amounts paid for service not delivered due to our failure;
charges you do not recognise and which we determine to be incorrect.

In these cases, write to support@bossacompanion.com with the date and amount. We reply within 5 (five) business days.

5. How to cancel

You cancel it yourself, inside the app, under Profile › Subscription › Cancel subscription. No phone call, e-mail or agent required. Before you confirm, the screen states whether your cancellation falls under item 1 (with refund) or item 2 (no refund, access until the end of the period).

You may also request cancellation at support@bossacompanion.com.

6. Time for the money to arrive

We request the refund immediately. Arrival time depends on your payment method:

Pix: the amount returns to the account the payment came from. The time until it arrives depends on the payment processor and your bank, and we follow the request until the refund is complete.
Credit card: the reversal appears on the next statement or the one after, depending on the closing date and your issuer.
Cryptocurrency: the refund is made in the same coin and network as the purchase, and the amount received may vary with the exchange rate and network fees at the time of the reversal.

7. How the charge appears

Payment is processed by a specialised payment partner, and the name on your statement is theirs, shown discreetly: there is no reference to adult content, to the app name, or to the type of service.

Bossa Companion never receives or stores your card details.

8. Closing your account

Cancelling a subscription does not delete your account. To delete your account and associated data, use Profile › Privacy and data › Delete my account. Deletion is covered by the Privacy Policy and follows LGPD timelines.

9. Contact

Questions about billing, cancellation or refunds: support@bossacompanion.com.

Bossa Companion.